Plain terms, both ways.

1. About these terms

Vansper Studios (ABN 84 223 720 582) is a web design studio in Brisbane, Queensland. "We" and "I" mean Vansper Studios. "You" means the business we're working with.

We offer two services: a website purchase, where you buy the finished site outright, and ongoing hosting, where we host and look after it for you each month. Prices, deals and payment timing are agreed with each business in writing, and email counts.

How you accept them. These are our standard terms. You accept them when you send us an enquiry through this website, by ticking the box on the enquiry form. Before any work goes ahead, we'll also send you an agreement for your business. It's based on these terms, plus anything we've discussed and agreed with you, and you accept it by signing or accepting it. If your agreement differs from this page, your agreement applies.

2. Demonstration websites

Sometimes we build a demonstration site for a business before they've contacted us, to show what we could do for them.

• No obligation. A demonstration costs you nothing and doesn't commit you to buy anything.
• Your imagery. To make it feel like your business, we may use your name, logo, photos and other publicly available details. You keep all rights to them. We use them only in a private draft shared with you. We don't publish them, put them in our portfolio or use them anywhere else without your permission.
• Private. Demonstrations are shared by private link and hidden from search engines.
• Ownership. The design and code of a demonstration belong to us until you buy the site.
• Removal. Ask us at any time and we'll take the demonstration down and delete your material from it, within 7 days.

3. Website purchase (one-off)

What you get. Your finished website and its source files, handed over to you.

Payment. You pay in full once you've seen the site and you're happy with it, before it's handed over. Small changes before handover are part of the job.

Sign-off. Before you pay, you'll review the finished site and confirm in writing that it's what you asked for. After sign-off, anything new you'd like added is new work, and we'll quote it separately.

After handover. Once the site is paid for and handed over, the project is complete. Hosting, your domain, maintenance, content updates and technical support aren't included from that point. Browsers, devices and services change over time, so a site may need updates in future. Looking after that is your responsibility. Some features rely on outside services, such as Google Maps or review feeds. If one of those services changes or stops working, that isn't a fault in the site. We're always happy to quote for later work, or to move you onto hosting.

4. Ongoing hosting (monthly)

We host your site and look after it while you're subscribed, and we can adjust it as your business changes.

Included:

• Hosting and keeping the site online
• Routine technical upkeep, such as security updates and backups
• Monitoring for problems
• Reasonable minor content edits, like a new photo, updated prices or changed hours
• General help with your website by email

Not included: new features, additional pages, redesigns or other substantial development. We quote these separately, and nothing starts until you agree to the quote.

Billing. Hosting is billed monthly in advance, at the price in your agreement. We'll give you 30 days' notice by email of any price change. Periods you've already prepaid keep the price you paid.

Outages. We rely on third-party servers, so we can't guarantee your site will never be down. If it goes down, we'll work to fix it as soon as possible. If we can't fix it within 14 days of you telling us, or of us telling you, whichever comes first, you can get a refund of the hosting fee for the billing period the outage happened in. Earlier periods where the site worked aren't refunded, and the website build is never refunded for an outage. Outages caused by things outside our hosting, such as an expired domain or changes made by someone else, aren't covered.

Cancelling. Month-to-month hosting can be cancelled by email at any time with 30 days' notice. If you've prepaid for a set period, you've committed to that period. You can still ask us to take the site down early, but unused months aren't refunded unless an outage gives you the right to one (see Outages and Handover).

Suspension. If a payment is more than 5 business days overdue, we'll contact you first. If it stays unpaid, we may pause your site until it's paid. We won't delete your site without warning you.

Handover. When hosting ends and anything owed is paid, we'll send you your site's source code and help you move your domain. Your source code is always yours to take to another provider. If you've prepaid hosting and leave after an outage, we'll refund the months you paid for but haven't used yet. Months already used and the website build aren't refunded. After handover, you're welcome to email or call with questions about how the site works, but fixes and upkeep from then on are your responsibility.

5. Refunds

When you can get one:

• Your hosted site is down and we can't fix it within 14 days: a refund of the hosting fee for that billing period.
• You leave hosting after an outage: a refund of any prepaid months you haven't used yet.
• Anything you're entitled to under the Australian Consumer Law (see Liability).

What isn't refunded: the website build once you've signed it off, hosting months that have already been used, prepaid hosting you end early without an outage, problems caused by outside services, and changes of mind.

How it works. Ask by email and tell us what happened. If the refund is due under these terms or your agreement, we'll pay it back to you within 30 days of your request.

6. Who owns what

Once the build is paid for, the website made for you is yours. That applies to both services. We keep the rights to our own general code, tools and techniques, which we reuse across projects. Fonts, stock photos and other third-party items stay under their own licences. We'll only show your site in our portfolio with your permission.

7. Your content

You're responsible for the accuracy of your prices, hours and other details on the site. You also confirm that you're allowed to use any photos or content you send us.

8. Liability

Our services come with guarantees that can't be excluded under the Australian Consumer Law, and nothing in these terms limits them. Beyond those rights, we're not liable for indirect losses, such as lost sales during an outage, or for problems caused by third-party services. For hosting problems, our liability is limited to the hosting refunds described above.

9. Your details

What we keep. When you contact us or send an enquiry, we save your name, email, phone number and business details in our contact list, so we can reply to you and stay in touch about your project. That's all we use them for.

Kept private. Your details are stored securely and handled in line with the Australian Privacy Principles and other Australian privacy laws. We never sell them, and we only share them with services we need to do the work, like our email and hosting providers.

Never shown on your site without your OK. The details you contact us with stay private. Only the contact details you choose and approve for your website appear on it. For example, if you email us from a personal address, your site can still show only your business email and phone.

Your choice. You can ask us at any time to see, correct or delete the details we hold about you. Just email us.

10. Using this website

Everything on vansper.com is our work and protected by copyright, all rights reserved. That includes the portfolio, the demonstration and preview sites it links to, and their designs, code, text and graphics. You're welcome to look around to see what we do. You may not copy, download, reproduce or reuse any of it, in whole or in part, without our written permission. By using this website, you agree to this.

Some photos, logos and fonts in the portfolio belong to the businesses shown or to other owners, and stay theirs. Sites we've sold belong to the businesses that bought them.

11. General

These terms are governed by the laws of Queensland. We may update them, but changes don't affect an agreement you've already accepted. Questions? Email hello@vansper.com.